1/ What is the purchase procurements?
- Send your purchase order and your company billing info to our sale team.
- We will send you the PI (proforma invoice) for the payment.
- We will send you the order confirmation for signature.
- The order will be started after payment received.
- We will inform the delivery when the shipment is ready, and send you the tracking number after delivery.
2/ What's the payment terms?
Paypal is preferred for sample order. For bulk order, Western Union and T/T are acceptable.
3/ What's the artwork specification?
EPS, AL files are preferred. CDR is ok. TIF and JPG at 300dpi are acceptable.
4/ What is the lead time?
- Samples within 1-5 days; Quantity below 10K within 7-15 days; Bulk order within 30 days.
- We will also confirm the delivery date based on the requirements of each order.
5/ Can you provide your stocking samples for free?
Yes, stocking free sample can be offered to you, but you should take care of the shipment.
6/ We have very strict requirements on color, can you follow that?
- There are Heidelberg offsetting printing, silk printing, and digital printing to meet different printing requirements.
- Also, sample printing will be made for your approval before bulk production.
- We take all cost to reproduce if the printing mistake caused by us.
7/ How do you handle after-sale problems?
We have a strict quality control system. 3 times QC, from raw material to the finished products.
- Quality is our culture
- 12 months of quality guarantee since the dating of delivery.
- We promised Fresh PVC material for card printing.
- No dust, no scratches on the card.
- Each card will be tested before packing.
8/ What is the shipment way?
According to the weight of the shipment, we will suggest you the proper way DHL/TNN/UPS/FEDEX/By Air /By Ocean (sea), which helps you to save time and money.
9/ Value-added Service in custom clearance
We can support you to get CO, Form A/E, SASO, CI, PL or any other required documentation required for customs clearance. Kindly inform us before delivery if need.